Stern & Kay Consulting Limited is Recruiting

Stern & Kay Consulting Limited is in the business of providing consultancy services, training, change management processes, recruitment and advisory services.

Stern & Kay Consulting is recruiting to fill the position of:

Customer Service Representatives
Job TypeFull TimeQualificationOND   BA/BSc/HND   LocationLagos Job FieldCustomer Care


Summary
Responsible for acting as a liaison between the company and customers. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Responsibilities

    Resolve customer complaints via phone, email, or social media.
    Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    Use telephones to reach out to customers and verify account information.
    Greet customers warmly and ascertain problem or reason for calling.
    Cancel or upgrade accounts.
    Assist with placement of orders, refunds, or exchanges.
    Advise on company information.
    Take payment information and other pertinent information such as addresses and phone numbers.
    Attempt to persuade customer to reconsider cancellation.
    Inform customer of deals and promotions.
    Sell products and services.
    Work with customer service manager to ensure proper customer service is being delivered.
    Close out or open call records.
    Compile reports on overall customer satisfaction.
Requirements

OND and HND holders only
Method of Application
Interested applicants should send CV to: wale@sternandkay.com

FEDERAL MINISTRY OF HEALTH RECRUITING

FEDERAL MINISTRY OF HEALTH



As part of Government efforts in filling the human resource gap
identified in Port Health Service, the Federal Ministry of Health intends
to carry out recruitment exercise to fill various vacancies at the
National Centre for Disease Control (NCDC) and the Port Health
Service Unit. The vacancies are as follows:
- Medical Doctors – CONMESS 2
- Nursing Officer I – CONHESS 08
- Nursing Officer II – CONHESS 07
- Environmental Health Officer I – CONHESS 08
- Environmental Health Officer II – CONHESS 07
- Medical Laboratory Tech. II – CONHESS 07
- Administrative Officer II – CONHESS 07
- Accountant II – CONHESS 07
- Executive Officer (General Duties) – CONHESS 07
- Executive Officer (Accounts) – CONHESS 07
QUALIFICATIONS/EXPERIENCE
(a) Medical Doctors (CONMESS 2)
- Registered Medical Doctor with the Medical and Dental
Council of Nigeria.
- Degree of MBBS or its equivalent from a recognized
University.
- At least one year post registration cognate experience,- Completion of NYSC/exemption certificate.
(b) Nursing officers (NO I)
- Currently Registered Nurse with the Nursing and Midwifery
Council of Nigeria.
- Posses RN and RM in Nursing from a recognized University.
- At least two (2) years post qualification cognate experience.
(c) Nursing officers (NO II)
- Currently Registered Nurse with the Nursing and Midwifery
Council of Nigeria.
- Possess RN and RM in Nursing from a recognized Institution.
(d) Environmental Health Officers I (CONHESS 08)
- Possess degree in Environmental Health Science from a
recognized University.
- Completed of the mandatory one year Internship
programme supervised by the Environmental Health Officers
Registration Council of Nigeria.
- At least two (2) years post qualification cognate experience.
- Completion of NYSC/exemption certificate.
- Registered as a Professional with Environmental Health
Officer Registration Council of Nigeria.
(e) Environmental Health Officer II (CONHESS 07)
- Possess degree in Environmental Health Science from a
recognized University.- Completed the mandatory one year Internship programme
supervised by the Environmental Health Officers Registration
Council of Nigeria.
- Completion of NYSC/exemption certificate.
(f) Medical Laboratory Technologist II (CONHESS 07)
- Possess WASC or SSC plus the National Diploma of the
Institute of Medical Laboratory Technology (obtained after
four years course)
- Registration with Medical Laboratory Council of Nigeria for
Health Technologists.
- Associate Membership of the Institute of Medical Laboratory
Technologist (ATMLT) of Nigeria.
(g) Administration Officer II (CONHESS 07)
- Possess B.Sc degree in Social Science, Public/Business
Administration,
- Completion of NYSC /exemption certificate.
(h) Accountant II (CONHESS 07)
- Possess B.Sc Accounting/HND Accounting
- Completion of NYSC/exemption certificate.
(i) Executive Officer (Accounts) -CONHESS 07
- Possess National Ordinary Diploma in Accountancy/Business
Administration obtained in a recognized Institution
(j) Executive Officer (General Duties) – CONHESS 07
- Possess Higher National Diploma in Business/Administration.
- Or Public Administration from recognized Institution- Completion of NYSC /exemption certificate.
Interested and qualified candidates should apply on line using
the e-mail address as follows: hrm_recruitment@health.gov.ng
All applications must be received by on line only on or before
Wednesday 27th, August, 2014.

Director (Human Resource Management)
For: Honourable Minister

AVIATION MANAGER AND OTHERS NEEDED

Job Description

Job Title:
AVIATION MANAGER
Job ID: NAV/0814/01




Closing Date:
2014-09-03
Job Description :
* Designs/implements various policies and procedures for necessary operational success in the Company.
* Develops safety measures as well as manages security operations.
* Oversees/coordinates daily operations of the fixed and rotary wings.
* Complies with rules, regulations and standards of regulatory authorities e.g. FAA, NAHCO, NEMA, FAAN, NCAA etc.
* Effectively manages relationships with regulatory authorities, vendors and other external parties when necessary.
* Provides oversight of the ground operations, safety and maintenance teams etc.
* Coordinates maintenance of aircraft including procurement of spare parts.
* Oversees flight scheduling for pilots as prepared by Chief Pilot.
* Obtains flight itenary and coordinates timely airport scheduling/re-scheduling as appropriate.
* Implements mechanisms to ensure the Chief Pilot adheres strictly to flight operations manual.
* Coordinates timely and accurate preparation and presentation of all compliance documentations.
* Provides requisite support to the CEO through representations at meetings, liaison with local and foreign partners, vendors, etc.
* Supervises strict adherence to all health and safety requirements as well as prompt resolution of all reported issues.
* Oversees all support operations supervisors/heads and conducts periodic checks/audits of relevant sub-units.
* Obtains and reviews reports from heads of sub-units.
* Prepares periodic relevant reports to aid decision making

Requirement :
Paper Qualification:
* Minimum of a first degree in Mechanical Engineering, Aeronautical Engineering, Aviation Technology/ Management or Avionics Engineering. * MBA or relevant Master�s degree will be an added advantage * Relevant certifications e.g. aircraft certifications
Experience:
* Minimum of 10 years relevant experience in aviation with at least 3 years in managerial role
Must Have (apart from the above):
* In depth knowledge of aviation industry as well as the technical and commercial capabilities to drive growth.
* Ability to manage general operations within the aviation space in terms of strategic business and people management.
* Strong ability to develop and interpret technical data/information.
* Strong interpersonal, communication and presentation skills.
* Intuitiveness and attention to detail
* Strong ability to manage crises and make effective use of initiative
* Strong analytical and problem solving skills
* Strong leadership skills
* Highly proficient in the use of Ms Office Suite (Word, Excel and PowerPoint)
Age bracket: N/A
Renumeration:
Range:
. Negotiable:
Yes

Please send CV with subject tagged “AVIATION MANAGER—NAV/0814/01″ to vacancies@nestoilgroup.com

Marie Stopes International Organisation Nigeria (MSION) recruiting

Marie Stopes International Organisation Nigeria (MSION) is a results-orientated Non Governmental Organisation that believes that women and men have the right to choose when they have children. MSION is part of Marie Stopes International Global Partnership which operates in 43 countries and is one of the largest Non-Governmental provider of family planning in the world.


We are recruiting to fill the position of:

Job Title: Demand Creation Manager (DCM)

Location: Abuja, Nigeria
Reporting to: Deputy Country Director
Duration of contract: 2 years (renewable)
Probationary period: 6 months

Overall Responsibility
This role is part of the Programmes Operations Team responsible for the leadership of all demand creation activities across the programme. Working closely with R, M&E, Programe Managers and Channel Leads and reporting to the DCD, the DCM analyses the behavior of MSION’s existing and potential clients and develops cost effective strategies and action plans to ensure value for money on all demand creation activities through the network of MSION CMMOs and partners.

Key Responsibilities:
Leading the development of Demand Creation Strategies.
Designing and delivering effective training to staff and partners.
Development of effective marketing materials that provide excellent information in an appropriate format, promoting the brand and boosting client numbers.
Clear communication to the whole team on progress against strategy and lessons learned.
Qualifications, Skills & Experience:
Degree in relevant field or equivalent experience.
Technical expertise in the area of demand creation/marketing of reproductive health, maternal, HIV and/or child health services preferred.
Excellent knowledge of a range of media (web, social, print) for information, demand creation, social marketing, strategic analysis and planning skills.
Excellent communication skills for developing a network of staff and partners involved in Demand Creation and willingness to travel to low-income and/or rural community mobilization.
Experience of DFID, USAID, Gates funded projects, including working in a diverse team environment preferred.
Familiarity with the different cultural, social and religious identities in Nigeria, international health, development issues and the international donor community.
Experience in logical frameworks, behaviour change models, marketing planning and program management tools preferred.
Fluency in spoken and written English, and pidgin.
Excellent writing, organizational, teamwork and multitasking capabilities, presentation and interpersonal communication skills preferred.
Job Title: Project Director

Location: Abuja, Nigeria
Reporting To: Deputy Country Director
Duration of Contract: Life of the Project
Probationary Period: 6 months

Overall Responsibility:
Reporting to the Deputy Country Director, the Project Director is responsible for the successful delivery of the Family Health Project strategy and implementation to high quality. Meeting all the contractual obligations of the project s/he provides overall project management, coordinates partners’ activities, establishes communication channels, monitors progress and decides remedial measures to deliver on the project. S/he will be a strong contributor of technical support and capacity building to help shape and fulfill MSION’s strategic direction as well as guide the FH+ Project to success. S/he will lead the FH+ Project in meeting its objectives to improve access to family planning services throughout Nigeria.

Key Responsibilities:
Responsible to create, manage and lead a high performing project team which delivers high quality outputs on time with expectations and is able to learn and adapt in changing environments.
Responsible for active and effective relations with the project donor and partners and all issues of compliance and performance.
Leadership of the project steering committee in the delivery of the project and the development of research and monitoring and evaluation systems and processes to optimize project efficiency and effectiveness.
Representation of the project to key stakeholders in the GoN (at state and federal level) and other partners.
Qualification, Skills & Experience
Qualified clinician or related field (doctorate preferred).
Excellent knowledge of USAID contract regulations, USAID project cycles and requirements.
Proven track record liaising directly with external partners such as USAID, GoN and relevant stakeholders to achieve project results.
Knowledge of the NGO sector an advantage.
Excellent practical knowledge of modem method family planning and maternal health.
Knowledge of clinical health and community outreach
Must have excellent understanding of Nigeria’s public health sector.
Proven leadership and management skills preferably in health management Excellent Communication skills

Job Title: Regional Manager (RM) (3 Positions)

Location: Ogun, Lagos and Benue
Reporting to: Social Franchise Manager
Duration of contract: 2 years (renewable)
Probationary period: 6 months

Overall Responsibility
Working with and reporting to the MSN’s Social Franchise Manager (SFM), the Regional Manager (RM) is mainly responsible for overseeing the coordination of plannig, implementation, monitoring and reporting of all activities of the entire all MSION teams across all the slates of assigned region. The position holder is required to provide supportive and back backstopping roles for the programme operations, administration, logistics and finance functions. He supports translation and implementation of policy and provides strategic direction as well as leadership for all programme activities in the region. H/She will also be responsible for advocacy and external relations.

Qualifications, Skills & Experience:
Degree in relevant field or equivalent experience.
Licensed clinician with VERY strong programme and field operations experience, preferred.
Must have a minimum of 8 years cognate experience in field operations, coordination and implementation.
Must be able to work with minimal supervision and MUST possess a high level of integrity and responsibility.
Must have prior practical experience in management of DFID, USAID, Gates funded projects, including working in a diverse team environment,
Familiarity with the different cultural, social and religious identities in Nigeria, international health, development issues and the international donor community.
Must be computer literate and be at ease with report writing.
Must possess excellent organizational planning, teamwork, programme leadership and multitasking capabilities, representation, negotiation and interpersonal communication skills preferred.
Must have excellent understanding of Nigeria’s public and private health sector.

Job Title: Quality Assurance and Management Director

Location: Abuja, Nigeria
Reporting to: CD
Duration of contract: 2 years (renewable)
Probationary period: 6 months

Overall Responsibility
This role, reporting to the Country Director is responsible for a department that gives assurance on the end to end clinical quality of FP and PAC services delivered by MSION’s outreach teams, Social Marketing teams MSION center. Blue Star branded clinics and trained public service outlets. With oversight overall aspects of service delivery, clinical governance and the required standards established through our affiliation to MSI. this role will manage the quality assurance process across the whole programme and develop and deliver effective strategies to meet training needs emerging as a result of quality audits. The Director will supervise develop and grow a team able to manage all QTA requirements, drive through innovations and deliver training and emergency response. The director has the authority to halt team activities and recommend disenfranchisement on the basis of quality concerns.

Key Responsibilities
Quality Assurance Oversight and Leadership.
Design and delivery of Training/Support for high quality service delivery across all channels.
Development, Leadership and Management of a high performing, motivated and trusted QAM Team and matrix management of MSION managers.
Contribution to MSION and MSI strategic development and sustainability in relation to the provision of quality services and impact.
QuallficationsSkllls8Experience:
Licensed clinician with relevant and substantial post-graduation experience, preferably in rural settings.
Active, practical and up to date knowledge of all family planning methods and basic obs/gynae.
Assurance and/or training qualification desirable.
Good knowledge of the public & private health sector in Nigeria an important advantage
Computer literate.
Fluent in spoken and written English & Local Nigerian languages,
Strong leadership skills and ability to inspire and engage a team for high performance.
Demonstrated experience in managing peripatetic teams sometimes at a distance.
Proven experience in establishing and achieving team goals and deliverables with systematic planning and KPI.
Programme and budget management.
Position Title: Clinical and Training Officer

Location: Benin City, Ogun, Lagos and Kano
Reporting To: Regional Manager
Duration of Contract: 2 years
Probationary Period: 6 months

Overall Responsibility:
Working with and reporting to the Regional Manager, the Clinical and Training Officer will be responsible for the mapping, facility audit, selection, trainings, undertaking supportive supervision and reporting, distribution of equipment and FP commodities, ensuring adherence to MSI quality standards in assigned specific states, referral systems and networking etc.

Qualification, Skills & Experience
RN/RM, Diploma or degree in clinical nursing or midwifery.
Extensive knowledge and experience in FP service delivery, supportive supervision and quality assessment; (Experience in long acting and permanent FP service delivery preferred).
3-5 years demonstrated technical knowledge and successful expertise in designing, managing clinical trainings in resource poor settings. Experience of LAPM would be a plus.
Experience of DFID, USAID, and Gates funded projects, including working in a diverse team environment preferred.
Familiarity with the different cultural, social and religious identities in Nigeria, international health, development issues and the international donor community.
Excellent communications, presentation and negotiation skills. Ability to “sell” the services that MSN offers in a way that attracts franchisees to join the network.
Strong interpersonal, oral, and written communication skills.
Experience of working with private healthcare sector operators is desirable
Experience in the usage of computers and office software packages.
Willingness to frequently travel to project implementation sites.

Positron Title: Driver/Admin Assistant
Location: Ogun, Oyo, Benue, Kaduna and Abuja
Reporting To: Regional Manager
Duratlon of Contract: 2 years
Probationary Period: 6 months

Overall Responsibilities:
Have responsibility for the security and safety of MSION staff and equipment.
Strictly adhere to MSION and Nigerian driving regulations.
Maintain the cleanliness and the smooth running of the assigned vehicle.
Maintain a log book and analyse fuel consumption.
Record service delivery data on Outreach Training, coaching arid mentoring visits,
Manage vehicle repairs, maintenance and fuel.
To perform other administrative duties as may be assigned.
Serve as programme support personnel to field based activities.
Qualification, Skills & Experience:
Holder of a clean and valid driver’s license.
Knowledge of the road network in the State.
Well presented, organized, courteous, and able to use his own initiative.
Excellent communication skills in English and local language(s).
Basic computer application knowledge such as Microsoft Word and Excel will be an added advantage.


candidates should apply by email with CV and suitability statement as a single attachment to: recruitment@mariestopes.org.ng

Note: The subject of the email should be the POSITION TITLE and LOCATION and the CV/suitability statement should be saved with the applicant's full name. Please note that applications that do not meet the above specification will be rejected. Only short listed candidates will be contacted