Stern & Kay Consulting Limited is Recruiting

Stern & Kay Consulting Limited is in the business of providing consultancy services, training, change management processes, recruitment and advisory services.

Stern & Kay Consulting is recruiting to fill the position of:

Customer Service Representatives
Job TypeFull TimeQualificationOND   BA/BSc/HND   LocationLagos Job FieldCustomer Care


Summary
Responsible for acting as a liaison between the company and customers. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Responsibilities

    Resolve customer complaints via phone, email, or social media.
    Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    Use telephones to reach out to customers and verify account information.
    Greet customers warmly and ascertain problem or reason for calling.
    Cancel or upgrade accounts.
    Assist with placement of orders, refunds, or exchanges.
    Advise on company information.
    Take payment information and other pertinent information such as addresses and phone numbers.
    Attempt to persuade customer to reconsider cancellation.
    Inform customer of deals and promotions.
    Sell products and services.
    Work with customer service manager to ensure proper customer service is being delivered.
    Close out or open call records.
    Compile reports on overall customer satisfaction.
Requirements

OND and HND holders only
Method of Application
Interested applicants should send CV to: wale@sternandkay.com